Refund & Cancellation Policy
Last updated: September 2026 · v1.0
This policy governs refunds and cancellations in the Zohar service, in accordance with the Israeli Consumer Protection Law, 5741-1981 and its regulations. It forms an integral part of the Terms of Service. Important: Payment processing is handled via Gumroad (Merchant of Record). Cancellation and refund requests should be directed to us at zoharmistic@gmail.com, and we will handle them with the payment provider.
In case of any conflict between the Hebrew and English versions, the Hebrew version prevails.
1. Nature of the Product — Digital Content Consumed Immediately
Zohar's products are digital content (readings, questions, subscription) delivered and consumed immediately upon purchase. Accordingly, and subject to prior disclosure and your consent at purchase:
- Single question / credit: Once the reading has been generated and consumed — the service has been fully provided and no refund will be given.
- Credit packs: Used credits are non-refundable. (See Section 4 regarding our policy on unused credits.)
- Monthly subscription: See Section 3.
At purchase, you will be asked to confirm that you agree to the immediate commencement of digital content delivery, and that you understand this ends your right of cancellation for content that has been consumed.
2. Exception — Error or Incorrect Charge
Notwithstanding the above, if you were charged in error, double-charged, or the service was not delivered due to a technical fault on our part — contact us and we will provide a full refund or credit, as appropriate. We will handle the request within 5 business days.
This exception is deliberately preserved: an "absolutely no refunds" policy is not valid against a fault/incorrect charge under Israeli law.
3. Cancelling a Monthly Subscription (Recurring Transaction)
The subscription is a recurring transaction under the Consumer Protection Law:
- You may cancel at any time, as easily as you subscribed — as well as by email or in writing.
- Cancellation takes effect within 3 business days of notice (or a later date you choose).
- You will not be charged for billing cycles after cancellation takes effect.
- A subscription period already paid for during which access was provided — is not refunded pro-rata, unless the law requires otherwise.
- No "cancellation fees" will be charged beyond what the law permits.
How to cancel: (1) Via account settings in the Service (cancel-subscription button); or (2) By contacting zoharmistic@gmail.com with your account details.
4. Policy Summary
| Product | Refund policy |
|---|---|
| Single question / consumed credit | No refund (service provided) |
| Unused credits | At our discretion; contact us |
| Monthly subscription | Cancel going forward; no pro-rata refund for used period |
| Error / incorrect charge | Full refund or credit |
5. Contact
Shay Barokas
Email: zoharmistic@gmail.com